Welcome to Ness' Dreams Privacy Policy

Welcome to the website of Ness' Dreams ("the Website"). Your privacy is very important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect your data. By accessing or using the Website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information when you interact with our Website:

Information You Provide:

When you fill out forms on our Website (such as catering requests, pre-order forms, partnership inquiries, job applications, or our contact form), or subscribe to our "Dream Team" newsletter, we may collect personal details such as:

  • Name and contact information (phone number, email address).
  • Event details (date, time, location, number of guests).
  • Dietary restrictions or special requests.
  • Partnership Information: Including organization name, contact details, and the nature of the partnership proposal.
  • Employment Information: Including work history, qualifications, resume/CV, and other information relevant to a job application.

Website Usage Data:

We may collect non-personal data through automated tools such as Google Analytics. This includes:

  • IP address and browser type.
  • Device information and browsing behavior.
  • Pages visited and time spent on the Website. This data helps us enhance your experience on the Website and is not used to personally identify you.

2. How We Use Your Information

We use your information for the following purposes:

To Provide Services and Respond to Inquiries:

  • Process catering inquiries, provide quotes, and manage event bookings.
  • Communicate with you regarding your event details, menu choices, and scheduling.
  • Prepare and fulfill pre-orders and platter requests.
  • Generate invoices and process payments.
  • Review and respond to partnership or event collaboration inquiries.
  • Process and evaluate job applications for recruitment purposes.

To Send Communications:

  • Send booking confirmations and event reminders.
  • Provide updates related to your order or service.
  • Share business updates, weekly menu announcements, and promotional offers (with your explicit consent).
  • Send SMS messages with relevant information about your booking or our services.

To Improve Our Services:

  • Analyze Website usage to improve functionality and user experience.
  • Gather feedback to enhance our food quality and customer service.
  • Develop new menu items and service offerings based on customer interests.

3. How We Protect Your Information

We use industry-standard security measures to protect your information, including secure data transmission using encryption and protected storage systems with access controls. While no system is 100% secure, we take all reasonable precautions to safeguard your data.

4. Sharing of Information

We do not sell or rent your personal information. We may share your data in the following limited circumstances:

  • Service Providers: We may share information with trusted third-party service providers (such as payment processors or communication tools) solely to help us operate our business and deliver services. These parties are contractually bound to maintain the confidentiality of your information.
  • Legal Requirements: We may disclose your data if required by law or to protect the rights, safety, or property of Ness' Dreams, our customers, or the public.

5. Third-Party Links

Our Website may contain links to other websites or resources (such as our social media pages). These external sites have separate privacy policies. We encourage you to review their policies as we are not responsible for their content or privacy practices.

6. Remarketing

We may use advertising tools to serve promotional content to previous Website visitors. This remarketing does not involve the collection of personally identifiable information beyond what is already collected through normal Website usage.

7. A2P Compliance (Automated Text Messaging)

We comply with all applicable laws regarding automated communication. By providing your phone number and opting in, you consent to receive text messages from us regarding:

  • Booking confirmations and event reminders.
  • Order status updates.
  • Promotional offers, such as our weekly menu (if you subscribe).

You can opt out of promotional messages at any time by replying **"STOP"**.

8. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. Our services are directed to individuals who are at least 18 years old.

9. Use of Personal and Financial Information

Any personal or financial information you provide is used solely to fulfill your specific request (e.g., booking a catering event, processing payment). We do not share this sensitive information with third parties except as necessary to provide the requested services.

10. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal and tax obligations, and resolve disputes. Job applications may be kept on file for future opportunities with your consent. Booking and transaction records may be retained for up to 7 years for legal and accounting purposes.

11. Scope of This Policy

This Privacy Policy applies only to information collected via our Website and digital communications. It does not govern offline interactions, though we maintain similar high privacy standards for all customer interactions.

12. Your Rights

You may have certain rights regarding your personal information, including the right to access, correct, or request the deletion of your data, and to opt out of marketing communications. To exercise these rights, please contact us using the information below.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated "Last Updated" date. Your continued use of the Website indicates your acceptance of any updates.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Ness' Dreams
Attn: Miss Jackie
Location: 3500 Augusta Road, West Columbia, SC 29170
Phone: (803) 715-3969
Email: [email protected]

Or via the contact form on our Website.